Dispatch Dashboard
Thompson Plumbing Co. — Memphis Metro
Live
Thursday, May 1 — 8:47 PM
Avg Response Time
14 min
▼ 3 min vs last week
Jobs Today
11
8 completed, 3 active
Active Techs
4 / 6
2 on call tonight
Unassigned Jobs
1
Waiting for available tech
Emergency Queue
5 jobs
Burst pipe — kitchen sink
Jennifer Huang
4821 Walnut Grove Rd, Cordova
CRITICAL Received 8:15 PM Assigned: Mike R.
En Route
ETA 8:30 PM
Sewage backup — basement
David Moore
1105 Colonial Rd, Germantown
CRITICAL Received 8:42 PM
Unassigned
Waiting for tech
Water heater — no hot water
Sarah Chen
2287 Kirby Pkwy, Memphis
URGENT Received 7:50 PM Assigned: Jason T.
Dispatched
Scheduled 8:00 AM Fri
Faucet replacement — master bath
Tom Bradley
903 Poplar View Ln, Bartlett
SCHEDULED Booked 5/2 10:00 AM Assigned: Carlos M.
Confirmed
Tomorrow 10:00 AM
Drain cleaning — slow kitchen drain
Lisa Park
7744 Poplar Ave, Germantown
SCHEDULED Booked 5/2 1:00 PM Assigned: Mike R.
Confirmed
Tomorrow 1:00 PM
Technician Board
6 techs
MR
Mike Reynolds
Cordova — en route to burst pipe
En Route
JT
Jason Torres
Bartlett — faucet install (wrapping up)
On Job
CM
Carlos Martinez
Germantown — on call tonight
On Call
AW
Andre Williams
Midtown — available
Available
KP
Kevin Patel
Off shift — back 7:00 AM Fri
Off Duty
RJ
Ryan James
Off shift — back 7:00 AM Fri
Off Duty
Recent dispatches
Water heater replacement
7:30 PM
Completed at 1490 Whitten Rd, Bartlett. Customer confirmed hot water restored. 5-star review requested.
Mike R.
Response: 11 min
Emergency leak — laundry room
4:15 PM
Completed at 3302 Summer Ave, Memphis. Supply line replaced, water damage contained. Customer satisfied.
Andre W.
Response: 18 min
Drain cleaning — bathroom
2:40 PM
Completed at 5610 Stage Rd, Bartlett. Cleared with auger. Recommended camera inspection for recurring issues.
Jason T.
Response: 32 min