Technician Performance Dashboard
Sparkle Maids Co. — 8 cleaners, week of May 25, 2026
May 29, 2026
Live
Active cleaners
8
142 jobs completed this week
Avg customer rating
4.6
+0.1 vs last week
Redo rate (week)
2.1%
3 of 142 jobs flagged
Recurring revenue saved
$1,160
2 at-risk clients re-secured
Cleaner performance — this week
All Top Needs review
Cleaner Jobs Time vs quote Rating Redos On-time Revenue Status
Maria L.
Team A
 19 +4 min 4.9 0 100% $2,470 Top performer
Dawn R.
Team A
 21 -18 min 4.6 1 95% $2,310 Steady
Tanya B.
Team B
 18 +12 min 4.8 0 100% $2,540 Top performer
Keisha M.
Team B
 20 +2 min 4.5 0 90% $2,180 Steady
Sofia G.
Team C
 17 -3 min 4.6 1 94% $2,050 Steady
Brittany W.
Team C · new hire
 16 -31 min 4.3 3 88% $1,790 Coach this week
Alex P.
Team D
 15 +1 min 4.7 0 100% $1,980 Steady
Renata C.
Team D
 16 +9 min 4.8 0 97% $2,120 Top performer
Clients at risk of churning
Patterson
$145/wk
Rating dropped 5.0 → 3.0 over 2 visits. Cleaner changed 3 weeks ago. Suggest reassigning to Maria L.
Nguyen
$120/wk
Skipped last scheduled clean, no rebook yet. Last 2 ratings were 4 with "missed baseboards" notes.
This week's flags
Brittany W. redo rate hit 3. Job times running 31 min under quote — likely rushing.
Flagged today
Maria L. and Tanya B. booked 9 add-on services (fridge + oven) this week, 2x team average.
Today, 8:00 AM
Patterson reassigned to Maria L. Recovery text sent to client.
Today, 8:15 AM
Average customer rating by cleaner (last 30 days)
Maria L.
4.9
Tanya B.
4.8
Renata C.
4.8
Alex P.
4.7
Dawn R.
4.6
Brittany W. (new)
4.3