Mold Triage Desk — Mold Remediation Company Mockup

New requests since Friday

14 arrived after 6 PM

Clean-it-yourself

EPA guide sent, photo check in 30 days

Inspections booked

Earliest: Tue 8:30 AM

Likely remediation

Renee reviews first

Open jobs stalled

Waiting on source fix

Triage queue sorted from photos + moisture history

Request	What they told us	Lane	Next step
Karen M. text · Sun 10:15 PM	Bathroom ceiling, ~dinner plate. Exhaust fan broken since summer. No leak above.	Clean it yourself	EPA guide sent. Fix fan first.
Patel household web form · Sat 9:02 PM	Musty smell in finished basement when furnace runs. Nothing visible. Gutter overflowed last week.	Inspect	Wed 1 PM · moisture survey
J. Alvarez, agent email · Sun 4:40 PM	Inspection report: "suspected microbial growth, attic sheathing." Closing Oct 28.	Inspect · priority	Tue 8:30 AM · agent updated
Galena basement missed call → text · Sat 11:48 PM	Sump failed in storm. ~4 in. water Fri, carpet pulled. Spotting on drywall, 3 walls.	Likely remediation	Renee calls 8 AM. Plumber status?
D. Okafor text · Sun 7:12 AM	Window sill, black spots, ~6 in. Condensation every morning.	Clean it yourself	Guide + humidity tips sent
R. Lindqvist text · Sun 8:30 PM	Closet wall behind shoes. Toddler has asthma, asking if it's dangerous.	Human callback	Suggested doctor. Renee calls today.
+ 17 more · 6 clean-it-yourself · 8 inspect · 3 likely remediation

Text thread · Karen M.

Found this on our bathroom ceiling tonight. How bad is it?? [2 photos]Sun 10:15 PM

Thanks for sending these. Roughly how big is it, smaller than a sheet of printer paper? And has the fan or anything above it leaked?Sun 10:15 PM · auto

About a dinner plate. Fan stopped working in July, no leaksSun 10:21 PM

That patch is small enough that most people can clean it themselves, and the EPA says the same for areas under about 10 sq ft. The bigger question is the fan. If the bathroom isn't venting, it'll grow back. Here's the EPA's cleanup guide. If it comes back, text us a photo.Sun 10:22 PM · auto

Lane: clean it yourself · no fee · photo check-in text scheduled Nov 18

Inspection-to-clearance tracker open jobs · days in current stage

Job	InspectSource fixProtocolRemovalDryClearanceHandoff	Status
Sunbury basement burst supply line · claim		Independent assessor Thu day 2
Hartford Ave attic roof leak · no claim		Crew B, containment up day 1
Maxtown Rd crawlspace grading / gutter · no claim		Waiting on gutter crew day 8 · homeowner texted Fri
Cleveland Ave condo HVAC suspected · HOA		Plumber, no date day 6 · HVAC off per EPA
Schrock Rd bath shower pan leak · claim		Quote sent Fri day 3

DoneCurrentStalled at gateRemoval can't start until the source fix has a photo or note

Claim documents · Sunbury basement

✓Date + cause of water event · homeowner text, Sep 29, 11:02 PM
✓Photos before containment · 14
✓Moisture readings by date · 5 visits
✓Written protocol + scope
–Lab results · no sampling on this job
!Clearance report · assessor visit Thu
!Adjuster name + claim # · homeowner asked Fri, reminder today
✓Invoice + 1 change order

Partner referrals · October who sends the work

Partner	Type	Sent	Booked	Revenue	First reply
Ridgeline Restoration	Water damage	4	4	$11,600	6 min
Keel Home Inspections	Home inspector	3	2	$3,150	11 min
J. Alvarez	Agent	2	1	$1,900	4 min
Big Run Plumbing	Plumber	2	1	$2,400	38 min
Northgate Inspections	Home inspector	1	0	—	2 days (Sept)
Northgate sent 5 in Aug, 1 since. Flagged for Renee: last referral waited 2 days for a reply.

Desk rules set by the owner

Clean it yourselfUnder ~10 sq ft, hard surface, source fixed. Send EPA guide, no fee.

TestingNot offered by default when growth is visible. Smell with no source, real estate, or clearance only.

HealthNever "toxic" or "safe." Health concern → suggest a doctor, human callback same day.

InsuranceNever says whether a policy covers it. Lists what the adjuster will ask for.

ClearanceClaim or home sale → independent assessor.

Mockup by Crave AI · fictional company and partners, sample data · DIY threshold and testing guidance per EPA and CDC homeowner guidance