Hire an office admin
One person, 40 hours a week, anything you train them on
Salary (typical market)$38,000–$48,000
Payroll taxes, workers' comp, software seats+20–30%
Training ramp before they carry the load2–3 months
Typical tenure before you rehire and retrain~2 years
Loaded year-one cost~$50,000
Strongest at
- Live phone conversations and upset customers
- Judgment calls, exceptions, weird problems
- Walk-ins, paperwork with a story behind it
- Noticing things no system tracks
Costs the same again next year. Takes PTO, gets sick, eventually leaves with the training you paid for.