Last 30 daysRivertown Heating & Air
Avg response time
28 sec
down from 3h 40m
Answered under 5 min
97%
▲ from 41%
Jobs booked
63
same ad spend
After-hours covered
100%
nights & weekends
Odds of reaching a new lead by how fast you respond
Within 5 min
100%
5 – 10 min
~62%
30 minutes
~38%
1 hour
~24%
5 hours
~12%
24 hours +
~5%
Relative odds of connecting with a lead, indexed to the first-five-minutes response. Directional, based on published lead-response research.
The automated first-response flow — every lead, any hour
Trigger
Lead comes in
Web form, missed call, or Google message
›
~30 seconds
Instant text back
Uses their name and the service they asked about
›
Qualify
Ask what matters
Service, urgency, and whether you cover the area
›
Convert
Book or route
Drops into an open slot · true emergency flags a call
✕ Manual follow-up
  • Replies in hours, once someone's free between jobs
  • Nights and weekends go to voicemail
  • The lead calls around while they wait
  • Second to respond means second to lose
✓ Automated follow-up
  • Replies in seconds, every time, at any hour
  • Qualifies and books before they shop
  • Follows up once or twice, then stops
  • Your team gets a set appointment, not a cold form
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